British Columbia Feedback

BC - 540 John St, Victoria - 1/22/13

Overall, I was impressed with the service, from the initial estimate, the courtesy car and final result. The car looked brand new after the work was done and I very much appreciated the detailed cleaning, it still looks and smells clean. Thank you.

Sherry V

BC - 12211 Bridgeport Rd, Richmond - 1/22/13

Service was great as soon as I walked in. I was greeted by friendly staff, and I was able to get an appointment quickly to fix my cracked windshield. The Manager Rishi was very courteous, and provided excellent customer service. He definately went the extra mile, by doing a complimentary auto detail, and car wash on my vehicle! I was very impressed, and will recommend this location to family/friends/co workers!! Thanks Rishi!!!

Suzanne S

BC - 540 John St, Victoria - 1/22/13

Service was great, prompt and reasonably priced.

John H

BC - 12211 Bridgeport Rd, Richmond - 1/22/13

The Boyd team at the Richmond location are proffessional, curteous and go the extra mile to accomodate the customer. The location is clean and organized in appearance which adds to the level of professionalism portrayed. I needed to reshcedule my service appointment twice and was never made to feel it was an imposition. The work on my vehicle was done well and on time which was greatly appreciated. There was also an issue with the rental car company and the Boyd staff took it upon themselves to solve the problem and I was very pleased and suprised at this level of service. I would recommend this location to all friends and family and will use them again if the need arises even though they are an hour from my home and work.

Penny H

BC - 1111 - 73rd Ave, Vancouver - 1/16/13

Excellent customer service with excellent work done in a very timely fashion. Big thanks to Robin Soni and his team!

Garfield W

BC - 1111 - 73rd Ave, Vancouver - 1/15/13

Robin and the team always offer exceptional service. My car was broken into on Wednesday evening and I was in a rental car on Thursday AM by 8:30am so I could get back to work. The team worked quickly to get me my car back and kept me informed about progress. Unfortunately, I've had to bring my car in 3 or 4 times and Its always put a positive spin on a collision or break in.

Keith R

BC - 30860 Peardonville Rd, Abbotsford - 1/15/13

Thanks to Larry and crew. Prompt, courteous service, excellent work on truck. No hassle service with insurance company and body shop. Thank you.

Don K

BC - 2663 Sooke Rd, Langford - 1/12/13

I was grateful that when I went in to have my windshield replaced I was given a loaner vehicle so that I would not have to cancel an appointment. I was even more grateful when I went back to pick up my car and realized that I had forgotten to tell them not to throw out the DND parking sticker but they had not. They not only removed the sticker from the old windshield but placed it securely on the new one which saved me having to have it replaced.

Mandy F

BC - 2663 Sooke Rd, Langford - 1/9/13

Good Job! Well done, Thanks.

John D

BC - 2663 Sooke Rd, Langford - 1/9/13

My car looks great after it's repair at Boyd! I was highly impressed by the quality of the work, and the people helping me along the way- especially Wendy! A huge thanks for also detailing my car for me while it was in your care- I truly appreciated it!

Alexandra K

BC - 1111 - 73rd Ave, Vancouver - 1/9/13

Robin and everyone at Boyd was excellent. I would highly recommend them to my insurance company and anyone else looking for autobody work. They were kind, compassionate, respectful, and kept me informed. I was truly surprised by how I was treated, and the professionalism I experienced.

Diane M

BC - 2663 Sooke Rd, Langford - 1/9/13

Very good customer service, fast and professional. They did a good job on the repairs and the exterior of the car looked shinny and new when they were done. Didn't like the ride and feel of the courtesy cars (Toyota Corolla) and found the interiors dirty. I wish we had a choice of different cars. Overall this is my second time at Boyd and it has been a good experience each time.

D L

BC - 1111 - 73rd Ave, Vancouver - 1/8/13

My car was hit by a gentleperson from Alberta insured with State Farm. After the most nightmarish situation, getting in contact with Robin Soni felt like I was dealing with a customer service God. This sounds like a fluff piece, but he legitimately took care of everything down to organizing a rental car for me. I've never been in an accident up until now, and have never had the unfortunate opportunity to go to any other autobody place, but if I get in another collision, I will almost definitely be going back to Robin.

Ruth d

BC - 12211 Bridgeport Rd, Richmond - 1/7/13

I borrowed my friend's cargo van to move out of my house on dec 27th. Around 2:30am, as I was finishing, I broke off the door handle to the sliding door. My friend needed the van back the next afternoon for work, so I needed to get it fixed ASAP. I called around to a couple shops and they all told me that they couldn't get the parts in that fast. Then I decided to call Boyd. I dealt with Rishi Bakshi, who told me he could get the job done in time. I was doubtful at first, but Rishi rush-ordered the part for me and made sure someone was available to install it as soon as I arrived. I dropped off the van, grabbed a quick lunch down the street and came back to the shop to have my van waiting for me, all done! I was shocked at how fast everything was done, from the time I called to the time my van was ready was just a few short hours. I was ... in a real jam, and thanks to Rishi, things worked out and I was able to return the van to my friend in time for him to go to work. I will definitely be calling Boyd for any future autobody issues and I will be sure to pass on Rishi's name and Boyd's contact info to anyone who needs some work done. Thanks for helping me out, Rishi, it's very much appreciated! read more

Taj S

BC - 12211 Bridgeport Rd, Richmond - 1/6/13

"I recently took in our VW golf back to the dealership to get the fog lamp and tail light replaced. I originally thought these small repairs were covered under warranty, but to my disappointment the Richmond VW service representative informed me that the replacements were not covered under normal "wear and tear" and that the charges would amount to more than $300! For two little bulbs! So I decided to take my car elsewhere and when I came to Boyd I spoke with Rishi Bakshi, who was much more accommodating. He not only quoted me a more reasonable price for the bulb changes, but he even allowed me to watch him and his staff do the repairs in order to inspect their craftsmanship and see if it really costs $300+ to change two light bulbs. Mr. Bakshi himself worked on the tail light as a couple of his staff changed the fog lamp, ... and I was very impressed by both the skill and speed at which they did their work. In total it took just 20 minutes to change both bulbs. Mr. Bakshi even threw in a free car wash, which is something I'm not used to experiencing when going to either dealerships or independents. Mr. Bakshi and his team were simply exceptional, and kudos to them for going the extra mile to help me out. I will definitely recommend Boyd Richmond to my friends and family. I have a couple of rock chips on my windshield that I need to get fixed, and after my encounters with both my dealership and Boyd, I think I'll be taking more of my business to Mr. Bakshi and his team." read more

Neil B