British Columbia Feedback

BC - 1111 - 73rd Ave, Vancouver - 2/28/13

Professional, courteous and great service!! Robin and Rose are very kind and helpful. I appreciated their organization and I felt that that they were on the ball! This is my second time using Boyd Autobody (same location) and the service has been consistent both times. I thought that this location was a family run business because the service has been so great.

Christie M

BC - 2663 Sooke Rd, Langford - 2/27/13

"My Son's car was involved in an accident, 1 day before he was leaving for 7 weeks. To help him out I (living in Ontario) called around to several body shops in the Langford area to get someone to go look at his car and provide me with an estimate. Chris at Boyd on Sooke Road in Langford went that day, gave me an estimate that was extremely lower than the other shops. I was putting my blind faith in a company and person I have never met. Chris went above and beyond what I ever expected from a Body shop. He and Wendy and the rest of the staff have kept me up to date, stayed within the estimated price and the car looks absolutely amazing! I "highly" recommend Boyd Autobody & Glass to anyone in the Victoria area looking for car repairs. Kudo's to all at Boyds, You are all AMAZING!!"

April K

BC - 540 John St, Victoria - 2/27/13

I am happy that INTACT chose Boyd Auto Body for me to do the repairs at - they ( Michelle ) was very polite and patient from the very 1st call that I received. Her professionalism speaks volume for the company. Glenn Hartle, the operations Manager came out from his office to greet and ensure that I was fully taken of and that was very assuring - being in a repair shop for the very 1st time !! I felt that my car and I were being well taken care of. I was totally impressed that I am willing to highly recommend Boyd Auto Body at John St to anyone who would need any repair services done.

Katherene N

BC - 1321 - 3rd Ave, New Westminster - 2/27/13

Good Morning, I just pick up my 2007 TOYOTA MATRIX I am so pleased ,it looks like it just came off the show room floor.Terry Kinamore of The New Westminster Boyd office, looked after my Claim and gave me such excellent customer service,in a day and age when customer service is almost non existent,it is refreshing to say the least,My neighbour is wanting some body work done on his vehical, so for sure I'm giving him Terry's business card so he can get the same Excellant service that I got. THANK YOU TERRY! Sincerley Frances Price.Febuary 27,2013..

Frances P

BC - 12211 Bridgeport Rd, Richmond - 2/27/13

This week, I was provided with excellent service at your body shop, and I truly appreciate it. I am higly pleased with the professional manner in which your service team handled my Suv. You have definitely gained a new customer who will refer all of my friends to Boyd Autobody & Glass. I'd like to compliment your employees Gale,Sam and Mandy. Such a commitment to great customer service is to be commended. Thank you again.

Vimal S

BC - 1111 - 73rd Ave, Vancouver - 2/26/13

I recently had my windshield replaced and the service was amazing. They took care of all of the paperwork and they completed the work exactly in the time that they stated (and called me immediately upon completion). They even washed the car inside and out. Their service definitely exceeded my expectations. Scott

Scott S

BC - 540 John St, Victoria - 2/25/13

FAX: Thank you staff at Boyd! In particular to michelle for all extra help -- jamie & rest of you). Not only did you do an awesone job sooooo much appreciation for having spotless car back. A little thing maybe -- but I love that you did this! Thanks again, awesome job!

Karin C

BC - 12211 Bridgeport Rd, Richmond - 2/25/13

Extremely quick service and wonderfully accommodating. My car was returned to me before the estimated date and it was cleaner than when I first got it. Great customer service as well!

Ginny W

BC - 1111 - 73rd Ave, Vancouver - 2/24/13

My best thanks to Fred, Robin, Rose, and staff at Boyd Repaired my rear ender just Fantastic of the job well done, also unexpected was the interior detailing & exterior Awesome Job Thank- You Allen S

Allen S

BC - 1111 - 73rd Ave, Vancouver - 2/21/13

Fred was beyond accommodating, the work done was fantastic. i am very happy . also he came highly recommended by KIA in Vancouver.

mitch w

BC - 12211 Bridgeport Rd, Richmond - 2/20/13

On Saturday the 9th of February I discovered that someone had come by my residence in the middle of the night and smashed in my drivers side window. I contacted ICBC and they directed me to go to a glass express recommended dealer. I searched their site for repair shops and came across Boyd Auto glass which was close to my home. I called Boyd and explained my problem to the very kind man that answered the phone. His name was Rishi and he told me to come on down and he would be glad to help me by taping up the missing window and he would start my claim. I went immediately there and was met by Rishi who is the most compassionate person and has the best customer service skills I have ever met . His professionalism, friendliness, and knowledge of the industry was first rate. He explained in detail to me how the claims work. While he was ... photographing the damage to my vehicle he noticed that I had several carseats in my van. I explained to him that I was a foster parent caring for several children most of which where born addicted to drugs. As a dad himself he understood the importance of my job and how important my van was to me. He continued to take photos as we talked and then he noticed 2 large cuts in the steering wheel cover over the airbag. He then explained to me that it was too dangerous for me to drive my van as the airbag could deploy at any time. He helped me to phone ICBC back and make a new claim because of that. He let ICBC know that I needed a rental van as mine was too dangerous. He later told me that if ICBC hadn't ok'd the rental van he would have done so out of his own pocket. That comment almost brought me to tears. I had never dealt with someone so compassionate and generous. He even had the rental company bring the van right to me at his shop. Rishi then helped me transfer all my baby seats to the rental van. Rishi explained that because it was a long weekend nothing could really begin until the following Tuesday and he hoped to have my van done by the end of the week. To my surprise I was contacted on the following Wednesday letting me know my van was ready. That was amazing service. My van was returned to me repaired perfectly and even detailed. Rishi helped make a horrible incident a pleasurable experience because I came to him. I will never go any where else when it comes to my vehicles and I have recommended Boyd to everyone I know. Thankyou Rishi from the bottom of my heart. I will be forever grateful to have met you. read more

kim m

BC - 540 John St, Victoria - 2/20/13

I found the service to be VERY good at this location. Everybody I talked to was very friendly. Boyd didn't do the work though, the car was sent out to be detailed , and they did a good job, as far as I can tell. It was cloudy and raining when I picked the car up today. I will check it closer on a brighter, sunnier day. Jamie had arranged a courtesy car and it was ready and waiting upon my arrival at the shop. A good job by everybody concerned Peter Davis

Peter D

BC - 12211 Bridgeport Rd, Richmond - 2/20/13

first i would like to thank Boyd Autobody & Glass in richmond for there great work and service and a big thank u to there maneger Rishi for his great and friendly service . i was very happy and impressed with there valet service that i didnt know about,,,it was a huge time saving for me,,and after all they detail my car for me( that was very nice )unexpected thank u. i would tell all my family and frineds about my expreance with them and to go and c them for any work . thank u Rishi and Boyd Autobody & Glass

alen e

BC - 12211 Bridgeport Rd, Richmond - 2/19/13

I just wanted to say what a wonderful job Boyd autobody did for me. They went over and above with their service. The quality of work was superior and the customer service was great. I would recommend this place to anyone who wants any work done on their vehicle. I can't say enough good things about them. They want to make sure you are completely happy with the job and if not they will go the extra mile to make you a satisfied customer. I highly recommend this place.

Narinder T

BC - 1111 - 73rd Ave, Vancouver - 2/19/13

Boyd did a fantastic job repairing my 1997 Isuzu Rodeo for me! After being told by other shops around Vancouver that no one would touch an Isuzu any more, Robin at the Vancouver Boyd location had a welcome and different response - of course they could fix it, it just might take a little bit more effort to find the parts. I was delighted with the friendly service (including being picked up and dropped off to the sky train so I could go to work on time) and fast turnaround (I had my vehicle repaired in about one week) and the extra little touches (they washed the exterior and vacuumed the interior for me). Robin even matched the paint colour perfectly, despite having to hunt around online and in the USA for it. I was 100% satisfied with the service and work done at Boyd, and would recommend it to anyone looking for a good shop with great ... service and great results. I know where I'll be taking my Isuzu if I need any body work done on it in the future! Stephanie Major. read more

Stephanie M