British Columbia Feedback

BC - 12211 Bridgeport Rd, Richmond - 6/1/12

Went to get my car detailed and the service guys gave me a reasonable price & did a fantastic job, very friendly staff!!!! My car was very clean and I was very satisfied with the customer service. I will definately pass the word onto my family and friends.

avi k

BC - 540 John St, Victoria - 6/1/12

"I have just had a great experience in your Victoria, B.C. shop. My wife and I had just got back from a road trip that cover most of the Alaska Hwy, top to bottom of B.C. and with a stop in Alaska. When we arrived home after 4,000 kms, we needed a little help. Glen, the manager, was my first contact, and he went above and beyond to make my experience good. He took the time to explain everything to me, including what a great job he had with this company. He was so enthusiastic, it rubbed off on me. After we had completed all the work, I asked him who he would recommend to "detail" my Lexus. He said that his crew would do such a great job that I would think it was professionally detailed,... and it was! The administrator at the front counter, Michelle, was also pleasant and professional. It wasn't too busy, so we had a little ... time to talk. At my advanced age, talking to a young attractive woman is always a treat. When there was business to be done though, she was on the job. I just wanted to say thank you for such a "service oriented" company. It made my day! Kent MacLeod" read more

Kent M

BC - 2663 Sooke Rd, Langford - 5/31/12

I am writing to tell you how pleased we were with our experience at the Boyd Autobody & Glass outlet in Langford BC (just outside of Victoria) in April. I had purchased a beautiful Mother of Pearl pendant in Tofino. My husband and I were sitting in our rental car on the way home and I held it up to show him how sparkly it was. It slipped out of my fingers and we heard it clunk on the console. No problem, we thought - the doors are closed so it has to be here. Well, it was a problem. We searched and poked around and moved the seat up, back, and forward. No luck. On our way back to Victoria from Sooke a few days later, I was still brooding about my loss. Who would be able to find it? I suggested an autobody shop, but my husband thought it would cost more than the pendant. We passed a Boyd Autobody shop and I convinced him to give it a ... try. We drove back and were greeted by the most friendly, helpful staff you could imagine. Within moments, the front seat of our car was unattached and flipped out of the way. There was the pendant, nestled in a small depression within a larger groove below the carpeted surface. I was so excited to see it again. Imagine our surprise when they refused to charge us for this service. So this is a BIG thank-you to your helpful staff - Jeremy, Wendy and Chris at the Langford location. They really made our day - in a good way! Sincerely, Doreen Phimister read more

Doreen P

BC - 12211 Bridgeport Rd, Richmond - 5/29/12

I came in to pick up my car from Rishi Bakshi. I had received excellent service from this gentleman. Boyd was going to close at 5pm and I had called to let Rishi know I was stuck in traffic 20 minutes before closing, he mentioned that he had to pick up someone at 515, but told me he'd arrange something so he could wait. He waited 30 minutes after closing. He was very helpful, polite, knowledgeable, explained everything that was done to my car. Best service I've received!

Balvinder D

BC - 1111 - 73rd Ave, Vancouver - 5/28/12

I found the staff at the Vancouver Branch very friendly, professional and extremely efficient. I was fortunate that Fred, who happens to be the manager, was on hand when I rolled in my dented Honda Civic. Obviously he leads by example because I found his staff to be very friendly too, in particular his receptionist, Mandy. And so I am not surprised by the exceptional workmanship on the fender and front grill of my Honda Civic. Needless to say, my experience at BOYD Vancouver was a positive one from the beginning to the end. I highly recommend their service!

linda m

BC - 540 John St, Victoria - 5/25/12

This is what customer service should be!! From the moment i walked through the door and was greeted by Michelle, who quickly looked up my claim info, to Glenn who assessed, took pictures and did the estimate in short order, back over to Michelle who got me into a courtesy car and back on the road in less than 30 minutes! To top it off the car was ready when they said!!! Would recommend to family and friends!

DARRELL P

BC - 12211 Bridgeport Rd, Richmond - 5/23/12

Rishi and his staff were very easy to deal with. they had my wife in and out without any problems. I've dealt with Rishi now on three different claims and have been very impressed with his professionalism. I will continue to use Rishi and his team at your Richmond location for future claims should they arise. Justin Powell

Justin P

BC - 1111 - 73rd Ave, Vancouver - 5/22/12

Thank you for the excellent service. I was in an accident that was no fault of my own and I just felt that Robin made things so easy for me. My car was ready (and cleaned) far more quickly than expected. I would highly recommend this company.

Tara C

BC - 30860 Peardonville Rd, Abbotsford - 5/22/12

We took our car into Boyd Auto body to get a repair estimate. There was minimal outward damage but I know that there can be dagage behind todays car bumpers that is unseen. Larry Mckenzie looked at the car and estabilised thet there was no hidden damage. He polished out the the visable damage and we were on our way. Before leaving I remembered that we had a couple of scuffs on the trunk from where I backed into our lawnmower. I asked if he could try buffing those out. He did it quickly and I offered to pay him. He refused payment as he said it ws no trouble. I appreciated the excellent customer service and the over and above help. I will pass this info on to family and friends! Thanks again Larry!

Ken N

BC - 30860 Peardonville Rd, Abbotsford - 5/18/12

Absolutely fantastic service from start to finish. The courtesy car and paperwork ready to go when I got there. My truck looks like new. The best part was they came in on Saturday so I could pick up my truck. It’s rare to see this kind of customer service anymore.

Chris P

BC - 12211 Bridgeport Rd, Richmond - 5/18/12

I received excellent service from Jeff, very friendly and professional with his work. Windshield chip was repaired very quickly, I definitely recommend this shop to others looking for quality work.

Justin L

BC - 540 John St, Victoria - 5/18/12

WE hav had three occassions to have cars repaired at Boyd Victoria on John Street. Each time has been a great experience. The most recetn time was on May 17. As usual the staff were great, the car finished on time. Our experiences with Boyd are what makes us return. Well done. John Bowron

John B

BC - 1111 - 73rd Ave, Vancouver - 5/16/12

Boyd Autobody repaired my truck in record time and had me back on the road as a very happy customer. My contact at Boyd Autobody ( Fred ) was helpful and very professional in dealing with my ICBC claim and I will recommend this shop in the future to my family and friends in need of a honest, high quality repair shop. Thank you to all at Boyd Autobody for your excellent service and a job well done! Best Regards, D Jackson

Douglas J

BC - 30860 Peardonville Rd, Abbotsford - 5/16/12

Can't say enough about the fantastic service I received from Boyd Abbotsford. When I showed up for my appointment, the courtesy car was waiting for me freshly cleaned and with a full tank of gas. When asked how long the repairs would take, they not only met the estimated timeline, but exceeded it. Upon returning to pick up my vehicle, the paperwork was all ready for me to sign and my vehicle was outside waiting (again, washed thoroughly). The whole process was smooth, quick and painless. I would happily refer my friends/family to have their collision repairs completed at Boyd Abbotsford. Big thank you to Larry McKenzie and his team. You guys are awesome.

Sean B

BC - 12211 Bridgeport Rd, Richmond - 5/15/12

I found the service to be exceptional. My car was fixed quickly and it never looked better. There was one oversight in the fixing, but it was quickly rectified. Jeff and others were very helpful and customer orientated. I was recommended to Boyd by a friend and I would recommend Boyd to my friends. Thanks

Mary Ann P