Our estimate process is a little different from our competitors. First of all, we don’t call them “estimates”; instead we refer to your first appointment as a “consultation”. We believe that since the traditional estimate is based only on visual damages, it can give a false sense of the extent of damages. We don’t like to surprise our customers this way!
Prior to repairs we prefer to see the damaged vehicle for a consultation in order to make an assessment of the damages. We will then explain our findings, repair options and the costs involved. We prefer to book appointments for consultations so that we can give you the attention you deserve. A consultation will take from 30 minutes to an hour depending upon the extent of the damage.