British Columbia Feedback

BC - 12211 Bridgeport Rd, Richmond - 10/27/12

Boyd Autobody and glass is the only car place I will now go! I worked directly with Rishi and he took care of all the details - everything from arranging a tow truck to pick up my car, to setting up a rental car for the time my car was being worked on, to finding me the best parts, best price, and quality service. He followed up with emails and calls to ensure the quality of the repair and keeping me informed on the work being done. He explained at length the damage to my car and what was necessary to make my car safe to drive. He eliminated all unnecessary costs and was a pleasure to work with. I have never received such quality service at an autobody shop and would recommend the Boyd on Bridgeport to everyone - in fact I grabbed a stack of Rishi's business cards to pass to my friends. Quality car repair at a good price is hard to find, ... especially with such quality people going above and beyond for their customers. thank you so much Boyd Autobody, Erin McLeod - Bronze medalist, London 2012, Women's soccer Goalkeeper read more

Erin M

BC - 1111 - 73rd Ave, Vancouver - 10/26/12

Both my husband and myself were extremely pleased with the first class service provided by Boyd Autobody & Glass. Robin SONI initially indicated that the car would be ready on Thurs. or Fri. True to his word it was ready Thurs. We appreciate the fact that they washed and thoroughly cleaned the car--removed ALL the broken glass which was scattered throughout the interior. We would highly recommend BOYD to our family and friends. THANKS FOR A JOB SUPERBLY DONE!!!!! Patricia & Peter Stigings

Patricia S

BC - 1111 - 73rd Ave, Vancouver - 10/26/12

I was really impressed with the service I received from Boyd. What I appreciated most was the email updates I got on my car. I always knew what was going on and I was kept up to date on when the car would be ready for pick-up. I also really appreciated the offer to drop my car off at work when it was done. I have to say, my expectations were exceeded thanks to the exceptional service I received from them. If I am ever in need of glass or collision repairs again I will definitely use them. You can bet I will be telling friends and family about my exceptional experience.

Trish V

BC - 12211 Bridgeport Rd, Richmond - 10/25/12

Rishi, your manager at the Richmond location, was most helpful and did his absolute best to insure we were satisfied with the repairs done to our Rav4. He did more than we asked and kept us informed along the way. Our car was ready before promised. He and his team exceeded our expectations. Well done! Our Rav4 looks like new.

Rick B

BC - 12211 Bridgeport Rd, Richmond - 10/25/12

Over the last year, I have had numerous repairs done to my fleet trucks, at this location, each time the service was exceptional. From body work to glass repairs, the team at Boyd's have been super helpful dealing with my needs and time restraints. I would recommend this location to anyone in the lower-mainland. Thanks!

Wayne W

BC - 12211 Bridgeport Rd, Richmond - 10/23/12

Overall Excellent service and experience. Been handled by MATT BROOKS which did very well in explaining the process and providing accurate timeline Repair was done professionally and the results are as new Roy

ROY A

BC - 12211 Bridgeport Rd, Richmond - 10/22/12

It's been a week since I've had my car repaired at Boyd Richmond and so far I am pleased with the quality of work. I had originally choosen Boyd over other shops due to such great reviews of customer service and I'm glad to say I experienced it first hand! When I originally went to pick up my car I noticed that an interior trim piece was not properly installed. Rishi and Matt were extremely apologetic and made sure that this issue was resolved asap. Despite this minor bump, I am quite pleased at how professional and sincere they were about my situation. I have no hesitation visiting Boyd Richmond in the future for my automotive needs.

A R

BC - 1111 - 73rd Ave, Vancouver - 10/22/12

All I can say to describe your Staff is AMAZING!!!!!!!!!!!!!!!!!!!!! In every way possible. Your West 73rd location is the best location to conduct business. Thank you guys for your help.

Susie B

BC - 12211 Bridgeport Rd, Richmond - 10/20/12

"I unfortunately am writing for the 2nd time within the past month regarding some body work that I needed done for two different vehicles! The good news is that both were tremendous experiences from the Boyd autobody shop in Richmond. In September, I brought my father's car in to get fixed and I have already provided feedback on that experience. Most recently, my own car was damaged in an accident and I once again brought it back to Boyd Autobody due to the excellent customer service they provided the first time around. I had my accident on Wednesday, Oct. 10th at 12:10pm. I called ICBC at around 1pm to report it and subsequently called Boyd at around 1:30pm. Samatha answered the phone and was pleasant as usual. I told her my situation and wanted to know if I could bring the car in right away. However, I also needed a "courtesy ... car" to drive around in and needed to be back in Vancouver for a 4pm meeting. Samatha was going to arrange a car from Enterprise however was concerned that there might be a delay in getting the Enterprise driver over to Boyd in a timely manner. As a result, she drove me from the Boyd shop over to Enterprise and had pre-arranged everything so that I had the car in about 5 minutes! I was able to make my 4pm meeting with time to spare! In addition, I had some bad scratches and markings on my rear passenger wheel that were not a result of the accident. I mentioned this to Rishi and he was able to have the wheel replaced at a very low discounted price. As usual, the car looked great when I picked it up -- they really do a great job with the detailing! Rishi provided me with regular updates as to the status of the repairs which I really appreciated. Although the car would have been available a day earlier, Rishi had some concerns with certain parts of the paint job and therefore had it redone or touched up before I picked it up. I've received nothing but tremendous service from the Richmond Boyd Autobody shop and will be recommending them to any friends/family that require work to be done. thanks again for turning bad experiences (car accidents) into "better" experiences! David" read more

David Y

BC - 1111 - 73rd Ave, Vancouver - 10/19/12

Robin was very helpful and polished a few other scratches out of my car as well as doing a great job on repairing the bumper of my vehicle. He was friendly, professional and efficient. I was very happy with my experience at Boyd's.

Lorenda B

BC - 1111 - 73rd Ave, Vancouver - 10/11/12

Your shop was recommended to me by Granville & Avery (my mechanics) and they certainly did not steer me wrong. Rose Kumar did a fabulous job in looking after my car......the glass was replaced promptly.....Rose even went the extra mile to made sure that there was no glass whatever inside the car....washed it....when I came to pick it up it was like a brand new car again. Rose did a first class job at attending to my unfortunate mishap.....will certainly recommend your shop to my friends. Thanks again.

Louise I

BC - 12211 Bridgeport Rd, Richmond - 10/11/12

Excellent service by Rishi and his staff. Will definitely use Boyd again in the future, should the need arise.

Bill Y

BC - 12211 Bridgeport Rd, Richmond - 10/10/12

Just thought I would provide some feedback regarding my recent experience with Boyd Auto Group in Richmond. I found out about the Body Shop through Rishi (Operations Manager) through a mutual friend (our barber!). I brought my father's car into Boyd due to an accident. Right from the get-go, the experience was outstanding. I setup an appointment to see Rishi and I was an hour early but that wasn't a problem for them at all. They had arranged a car from Enterprise for me however it was a van which I really didn't want to drive. Since I had my own car back at my mother's house, I asked if they could just drive me back there. Not a problem. They had one of their staff, J.J. drive me back and we had a great conversation along the way. Rishi kept me informed all along the way as the car was getting fixed. He was very proactive as he would call ... me or email me with updates. When my car was ready, they offered to drive the car over to my house and do the paperwork there. I declined since I had some errands to run closeby to the Boyd shop. The driver (I forget his name) was very nice and once again enjoyed the conversation back to the shop. Met with Matt and Samatha who have always been very professional. Most importantly, the car looked great. Later that day, I received a call from Rishi just to ensure that everything went well. thanks Boyd Auto Group for a terrific experience! * bad news is that I just got into a car accident with my own vehicle today however the good news is that I will be bringing it back to Rishi and his team at the Richmond location! read more

David Y

BC - 12211 Bridgeport Rd, Richmond - 10/6/12

I brought my car to Boyd in Richmond seeking for a quote on some body work. I was greeted by Matt and Samantha(?) at the front desk, first impressions were good. I then spoke with Rishi B. and we had a look at my car. Rishi went through the steps and procedures on the work I was looking to get done. He was clear and honest. I also had Matt take a look at the chip in my windshield. Matt was able to fill the crack in no time! At the time, I was still unsure of which body shop to bring my car to. So I went around town looking for more quotes from other shops. In the end, I ended up bringing my car to Boyd. I had my body work done and they did a pretty darn good job matching the factory tri-coat paint. Might I even say better than the last body shop I brought my car to. Rishi and his crew were friendly and professional. They were very ... accommodating and willing to get you a ride to somewhere convenient. I would definitely consider Boyd in Richmond for future body work on my car. read more

Johnny T

BC - 30860 Peardonville Rd, Abbotsford - 10/6/12

AMAZING! The service was beyond reproach. The quality of the work was impeccable. I am a Quality Manager with a keen eye for attention to detail. I was unable to find even the slightest imperfection or flaw. There is no way you would ever know that my vehicle had been in an accident. Larry stayed late so that I could pick up my car. It was above and beyond what was expected. If there were stars available, they would receive top marks!

Wayde M