British Columbia Feedback

BC - 12211 Bridgeport Rd, Richmond - 10/5/12

My collision repair was done in Vancouver on 73rd Ave., not Richmond, but there's no option in this form for the 73rd ave. location. After being hit by a driver running a red light, I got to experience the horror of dealing with ICBC for the first time. They recommended writing my car off (which I couldn't afford to do) or if I opted to fix the damage, they recommended against using Boyd, because they charge a little more. After how I was treated by ICBC, I decided to go AGAINST their recommendation and use Boyd Autobody - and boy, am I glad I did! The customer service was excellent. Mandy was my first contact and she was wonderful about sourcing out parts and calling me back right away to get things started. Robin then oversaw the actual repairs. He kept in contact to let me know the progress and he even came in on his day off - a ... Saturday - to allow me to get my car back without having to wait for Monday! Their professionalism and overall helpfulness helped take the sting out of this whole accident experience. They did the repairs quickly AND came in under budget too! If I ever need work done again, I will definitely give Boyd Autobody on 73rd Ave. my business -- and I will also strongly recommend them to others. It was just so nice to experience such friendliness and fairness, especially after being shaken by my first accident. read more

Paula M

BC - 1111 - 73rd Ave, Vancouver - 10/5/12

After being hit by a driver running a red light, I got to experience the horror of dealing with ICBC for the first time. They recommended writing my car off (which I couldn't afford to do) or if I opted to fix the damage, they recommended against using Boyd, because they charge a little more. After how I was treated by ICBC, I decided to go AGAINST their recommendation and use Boyd Autobody - and boy, am I glad I did! The customer service was excellent. Mandy was my first contact and she was wonderful about sourcing out parts and calling me back right away to get things started. Robin then oversaw the actual repairs. He kept in close contact to let me know the progress and even came in on his day off - a Saturday - to allow me to get my car back without having to wait for Monday! Their professionalism and overall helpfulness helped take ... the sting out of this whole accident experience. They did the repairs quickly AND came in under budget too! The car looks new again. They exceeded all my expectations. If I ever need work done again, I will definitely give Boyd Autobody on 73rd Ave. my business -- and I will also strongly recommend them to others. It was just so nice to experience such friendliness and fairness, especially after being shaken by my first accident. read more

Paula M

BC - 12211 Bridgeport Rd, Richmond - 10/4/12

My experience with manager, Reshi Bakshi was extremely good. His nature is very personable and his service was very efficient. He based his service around what worked best for my schedule’s point of view and he certainly went the extra mile with his service, which was very impressive. Reshi was not only extremely effective and competent in the field as it related to the repair of my small issue but I could understand that his knowledge in the industry stemmed far beyond this. I will definitely return as a customer and won’t hesitate to recommend Rishi to my 'people' for any auto body/grass work that they may need in the future.

andrea n

BC - 12211 Bridgeport Rd, Richmond - 10/2/12

I brought my 2011 VW Golf GTI to Rishi Bakshi at Boyd Autobody for some repairs and body work. I was impressed with his overall knowledge and customer service skills. The body work was done in an accurate and timely manner while updates were given to me on a regular basis. I was impressed with Rishis atttention to detail as well as his ability to make this bad situation as comfrotable as possible. I was also given valet service as I was unable to pick my car up when the repairs were finished due to work. I would recommend Rishi to all my freinds and family as I was extremely impressed with the overall quality of work as well and his interpersonal skills made the situation much more comfortable.

Kyle C

BC - 12211 Bridgeport Rd, Richmond - 10/1/12

Recently, I had purchased a KIA Sedona and, while parking the car, it was scratched. I brought my car back to the dealership believing that it would be covered under the extended warranty but was told that it, in fact, was not. They offered to provide someone to give me an estimate on how much it would cost to fix the vehicle. Shortly thereafter, I met Rishi Bakshi from Boyd Richmond who took a look at the damage for me. While he could have easily followed the lead of the KIA dealership and offer me a quote, he was very honest and told me that the damage was so slight and that it would take no longer than 15 minutes to fix. He offered not to charge me for the work and we set up a time for me to bring the car in. As promised, I was in and out in less than 15 minutes and was quite happy with the job done. Comparing my expereince dealing ... with Rishi versus that with the representative at KIA, it was refreshing to have someone who was flexible, friendly, and smart enough to see a situation for what it really was. In the competitive consumer atmosphere of today, customer service is paramount to gaining and retaining customers. People like Rishi are an asset for any company. Even though, the repair on this occasion was complimentary; the good will from this experience will certainly remind me to think of Boyd first if any of my vehicles need glass or bodywork done in the future--not to mention a hearty recommendation to friends and family who may need work done on their cars.. read more

Joseph L

BC - 540 John St, Victoria - 10/1/12

The work and staff were great, took a little longer to finish because the parts were a problem but I am glad they made sure everything fitted correctly. I have had work done elsewhere that did not care about the fit enough and it showed. I will recommened Boyd, especially this location any time I am asked about body work, they also have best receptionist around. Cheers, Peter

peter t

BC - 12211 Bridgeport Rd, Richmond - 9/30/12

Hi A big thank you to Rishi Bakshi for getting my car fixed. The service provided was excellent and I appreciated that he provided a valet service for me. A big help with busy schedules. My car repair was done on time as promised. Great service. Thanks again Rishi.

Lauri S

BC - 540 John St, Victoria - 9/29/12

I am thoroughly pleased with the work and the great service (eg. holding and entertaining my baby while I switched items to and from my car and the lender car). Thank you!

Holly W

BC - 12211 Bridgeport Rd, Richmond - 9/28/12

Everyone at the shop was fantastic. Rishi, Matt and Sam went out of their way to help me get my vehicle repaired. Truely went above and beyond my expectations and really made the process simple. Much appreciated. The mechanics did an awsome job and my vehicle looks better then new. Thank You Rishi, Matt and Sam!

Ian P

BC - 1111 - 73rd Ave, Vancouver - 9/28/12

Excellent and timely service from my first inquiry to making appointment and finally picking up my repaired vehicle - no waiting and car was ready when promised. Replacement sunroof, minor roof damage and leather interior repair was perfect - now I cannot tell there was any damage. Car thoroughly cleaned and all remaining glass pieces removed. I will recommend Boyd to anyone needing glass and/or collision repair. Thank you

David A

BC - 30860 Peardonville Rd, Abbotsford - 9/28/12

friendly staff, clean and neat office,prompt service, all around good experience, would recommend this shop to friends and family

les s

BC - 1111 - 73rd Ave, Vancouver - 9/27/12

Service was excellent. Robin was really great and knowledgeable. Definitely recommend them to friends and family.

k m

BC - 1111 - 73rd Ave, Vancouver - 9/27/12

Excellent work and outstanding service.

Robert F

BC - 12211 Bridgeport Rd, Richmond - 9/27/12

Just got my truck back from boyd autobody. very pleased with the work they did, thanks to the team and matt brooks for the help

John T

BC - 12211 Bridgeport Rd, Richmond - 9/26/12

Excellent work and turnaround time. Received what was promised and car detailing was nice.

Peter L