British Columbia Feedback

BC - 1111 - 73rd Ave, Vancouver - 3/15/12

Staff was very friendly and helpful. Cleaned my car when they were done. Would not hesitate to return for other work or recommend to a friend.

Sandra J

BC - 1111 - 73rd Ave, Vancouver - 3/14/12

Both Mandy and Rose offered great customer service. My SUV was fixed quickly and looks great

Kim R

BC - 2663 Sooke Rd, Langford - 3/13/12

My experience at Boyd Autobody was superb! I use a walker, so I have a van which makes it much easier for me to load my walker. I have used Boyd more than once and every time they have gone out of their way to make sure I have a van as a courtesy vehicle, which makes a very big difference to me. They are absolutely wonderful people that work there and I highly recommend them.”

Joanne H

BC - 540 John St, Victoria - 3/13/12

The customer service from the receptionist to the shop repair man was extremely curteous, professional and very informative. I was very impressed with the conclusion of repairs done to my front bumper. Very good quality work. When the shop repairman brought my car around to the front it was clean inside and out and when I mentioned that my headlight covers were so scratched he took the car back into the shop and cleaned them up with a polish. Above and beyond customer service that I hope to have the pleasure to use again if I ever need to.

Sean C

BC - 30860 Peardonville Rd, Abbotsford - 3/13/12

The care and prompt service provided by the staff at the Abbotsford location was by far exceptional - as from the time of my first phone call to book a time and date for my repair to be done went without a hitch. The loaner vehicle provided was clean and ready with a full tank of gas when I arrived at the location. Paperwork was all prepared and ready for signature and after a short review of my upcoming repair and an inspection of the loaner vehicle was performed and found to be in order. The staff assisted me in transferring some personal items from my van into the loaner - which was great as I am somewhat handy-capped. My Van was repaired and returned in the time frame quoted - along with a follow up phone call to arrange a time for me to come and pick it up. Both the interior and exterior of my van were a lot cleaner than when I ... brought it in. The staff reviewed the repair with me and supplied all of the appreciate paperwork I required for my files - prior to my receiving my Van. The staff closed with a reminder that if for any reason I found something just not right after I left to just phone and they would make it right. I found nothing lacking in the repair and/or the service provided to me….. PS - I had forgot my sunglasses and clicker, which I hid in one of the little compartments of the loaner and the staff, found them and called me by phone to say they had them. Thanks for the great job……. read more

Robert S. B

BC - 2663 Sooke Rd, Langford - 3/12/12

I just wanted to let you know about the great service I received during my recent claim. I hit a deer with my 2005 VW Passat - thankfully my car was still driveable and no one was hurt. I took my car in on Monday, March 5th and was looked after by Wendy. She was a great help in getting everything going for me and provided me with a loaner car. I expected to be without my car for weeks. Imagine my surprise when I got a call on Friday afternoon (March 9th), that my car was ready to be picked up. I was so pleased to have my Passat in time for the weekend and in a much cleaner state than when it had arrived! Thanks for the great service!

Debbie T

BC - 30860 Peardonville Rd, Abbotsford - 3/10/12

First of all let me start by once again by thanking Larry McKenzie for superior customer service. Larry, was polite, professional , and provided the quality service I required. With in Minutes he drove to my dealership listened intentively, and assured this was a task he was able to Handle. He provided a time line, and made follow up calls to reassure the work was in schedule. The job was completed in time, with the results I wanted. This is superior customer service.

darrin k

BC - 12211 Bridgeport Rd, Richmond - 3/8/12

Rishi Bakshi was excellent. He offered to get me in immediately. He offered me a free rental, even though I'm a roadstar anyways. I heard about you from a friend of mine who had some work done there and mentioned your lifetime guarantee. I looked you up on the internet and just called and drove in. Next day I had my car back. The best thing was that my car was a total mess as I have kids with food and wrappers and whatever else. They did an excellent job of detailing my car. That was really appreciated. Note: you should know that Enterprise car rental is charging (based on a policy taped to their desk) that unless you pay them $10, when you rent one of their cars they will charge you $25 a day for loss of use of their rental cars even if someone hits you in their rental. So if someone hit me in their rental car they would charge me $25 a ... day until their rental was fixed. Last time I checked I wouldnt be in charge of filing an accident claim on their behalf for a vehicle that wasnt mine and they could take their time reporting it, choosing a repair shop etc. Personally that just really pisses me off as its a scare tactic and a total cash grab. Before I take this to Steele on your side or Enterprise head office I thought you should know. And I didnt pony up the 10 bucks either. Keep up the great customer service and the nice repair work. read more

Darcy M

BC - 1111 - 73rd Ave, Vancouver - 3/7/12

The service was great. Very responsive, proactive, friendly and helpful. Thanks

Derrin C

BC - 1111 - 73rd Ave, Vancouver - 3/7/12

Straightforward, with extra help and good advice. Thanks

Albert R

BC - 1111 - 73rd Ave, Vancouver - 3/5/12

Please excuse my delay in sending you this letter. Last fall I was unfortunate to be involved in a rear-end collision which I might add was only the second time I have been involved in a car accident since I started driving in 1969. I currently have Auto Insurance with both ICBC and Family Insurance but I hardly knew how to start the process of getting my car repaired. I was both shocked and confused when I did not have to take my car to the ICBC Claim Centre and the agent from Family Insurance gave me the option of where I would take my car to be repaired. I chose Boyd simply because it was so close to my home. I did not have any previous knowledge of your company but I will admit that when I pulled up in front of your shop in South Vancouver, I was convinced that my brand new car would never be the same as the result of this accident. ... When I walked in the door at 7:30 am, I was greeted by a very pleasant receptionist who spent approximately 2 minutes collecting my paperwork, collected my keys, asked me to help myself to a fresh cup of coffee and said that the car rental company would be here shortly to take me to my loaner car. I doubt that I had even finished half the coffee when the agent from the car rental company arrived and off we went to his office which was only a few blocks away. I believe I was on my way to work in less than 30 minutes and arrived in Surrey being only a few minutes late for work. Nothing was complicated that day. I enjoyed driving a lovely vehicle that was comparable if not superior to my own car and I hardly noticed the difference for approximately one week while your company repaired my car. When I received a call from your office to advise me that my car was ready I had some trouble finding the location of the car rental company so I called your office. Again, I was met with the utmost of courtesy over the phone and your staff told me to just come back to the Boyd Repair Centre and they would have the car rental agent come and pick up the loaner from your office. It took me less than 5 minutes to come into your office, sign one document, retrieve my keys and I was off and away without even a blink of my eye! It is approximately 6 months later and I have not heard a squeak, a groan or seen even a speck of damage to remind me that my car was in an accident that cost several thousand dollars to repair the back cargo door, rear bumper and some other significant repairs. Best of all, I never had to pay even one penny towards this repair as the accident was deemed to be the fault of the other driver. I want you to know how much I appreciate how your company made this unpleasant experience seem like it never happened at all!. I extend my sincerest gratitude to all of the people who had something to do with this minor miracle. I will most certainly recommend your company to anyone I ever meet who is looking for auto body repairs. read more

Michael K

BC - 540 John St, Victoria - 3/5/12

I believe this was the 4th visit to Boyd Victoria on John St. The front line staff are always amazing and helpful. With the quality of work it is also evident that the staff behind the scenes are equally amazing. Highly recommend this establishment and I will not trust our family vehicles to anyone else. Thanks to all involved!

Kelly B

BC - 540 John St, Victoria - 3/5/12

I am perfectly satisfied with my reception at Boyd's, the analysis and recommendations I received, and the work, and I am very grateful to Glenn and Michele, the staff members I met who dealt with my situation. Thanks to all.

Alexandra C

BC - 5726 Landmark Way, Langley - 3/5/12

Fast, Friendly, and Reliable. Thank you

Michael O

BC - 12211 Bridgeport Rd, Richmond - 3/4/12

I was very impressed from the first time I spoke to Rishi over the phone to when we met in person and he addressed my needs. I was arranging an appointment on behalf of my wife and was pleased to know that he could prepare the paperwork on a Saturday and we can drop off the vehicle again over the weekend. when the work was performed, it was finished in 2.5 days which was prompt and when my wife picked up the vehicle, she was in and out in no time and it looked sparkling, like new! Although I wanted to attend, I was so pleased with the result that I called the following day to commend him and his staff. I would recommend to any of my friends, unfortuntely no family here. Sincerely, Alex and Eleanor Ajram

Alex A