Read What Our Customers Are Saying!

BC - 12211 Bridgeport Rd, Richmond - 11/16/12

I am providing this feedback on behalf of our company's COO whose car was repaired by Boyd in Richmond. Excellent service provided by Rishi Bakshi who had the car picked up, repaired, detailed and returned in record time. Our COO commented on how easy and convenient the process was and how grateful he was to have everything done so quickly and professionally, with no disruption to his busy schedule. Our sincere thanks to Rishi and his team for their commitment to providing first class customer service!

Denise O

BC - 12211 Bridgeport Rd, Richmond - 11/16/12

excellent in terms of helpfulness and going out of the way tp accomadate my insureds . The shop will stay open over a Saturday, so that if there is a non drive the insured is able to be looked after- also the staff is cheerful, very pleasant and prompt attention is given , both to me as an adjsuter and my insured whenever I deal with the shop- it is always a relief to send one of my more difficult insured's to Rishi as I am confident he is able to calm the insd and do it takes to get the job done to their satisfaction

M K

MB - 20 Lakewood Blvd, Winnipeg - 11/16/12

My van was vandalized with primarily left sliding door glass and some collateral damages to driver's door etc. Completion of the work on my vehicle was delayed due to some back and forth with MPIC due to additional damage being discovered and also the fact that Honda had sent the wrong glass in the first instance. Then after I picked up the van the sliding door started to act very strangely necessitating that the vehicle be returned for additional diagnosis and repair of what turned out to be a rather minor but testy and frustrating electrical problem. The Location Manager, Matt Rowluk, phoned me twice a week to keep me abreast of the progress and the additional problems that were being encountered etc. When the electrical situation surfaced after I picked up the van, Matt arranged for additional diagnosis and work to be done in a timely ... manner which was most appreciated because by then I was running into a personal time compression problem with some forthcoming travel. At all times, Matt remained cool, collected and focused on getting the job done correctly and completely all the while keeping me informed and, in the end, satisfied. He is to be commended for his ability to handle complex situations with grace and for his devotion to customer service. Thank you. read more

Orville M

BC - 1111 - 73rd Ave, Vancouver - 11/15/12

Outstanding service. Robin was very welcoming, careful and efficient. He made me feel that I was valued as a customer and that he would do everything possible on my behalf to set things to rights. Everything went very smoothly and the car was ready when promised, looking great. After a very bad experience with Speedy Glass on the previous day, (long story, but essentially made an appointment that was not honoured), it was refreshing to see this done the way it should be done. Thanks Boyd and especially, thanks Robin! Helen

Helen J

BC - 1111 - 73rd Ave, Vancouver - 11/15/12

First class service and workmanship by Robin Sonni and his able team. Thank -you.

george t

BC - 12211 Bridgeport Rd, Richmond - 11/14/12

Hello, Just wanted let you know about a great experience I’ve had at Richmond Boyd body shop.Upon entering the store I was greeted by one of the manger Rish (I think that’s how you spell his name), he helped me also gave some good suggestions. Later on when I picked up the car I was approached by Rish again, and this is where I could see true dedication to car repair and customer service, he took the time to explain how the work was done and also add on super shiny car wash. A Big Thank to his great customer service. OUTSTANDING !!

Tony L

BC - 12211 Bridgeport Rd, Richmond - 11/14/12

I was very pleased by the service I recieved at your body shop. I was referred to your location by a friend due to exceptional customer service. The gentleman I dealt with was kind and pleasant, Rishi Bakshi. I brought my husbands work truck in for a simple windshield repair and was surprised when I picked up the vehicle. Not only was the windshield fixed but the truck looked like a brand new vehicle. It was cleaned inside and out! I was very very impressed. The truck was in pretty bad shape and I appreciated that he went up and beyond by detailing the vehicle when it was only in for a windshield change. I will highly recommend this location to all my friends and family. Thank you.

Rose F

BC - 540 John St, Victoria - 11/14/12

Just wanted to say THANK YOU to all the staff for the highly professional service I received. A special thank you to Michelle who went the extra mile to arrange alternate car arrangements that allowed for me to drop off the rental at the airport and pick it up on the way back (making a family trip that much easier to coordinate). Also, it was SOOO nice to have a spotless clean (inside/out) vehicle back (especially since it wasn't that way when I dropped it off - thanks to kids/soccer/life!). Highly recommend anyone to see this location. Thanks again to all who were involved.

Kim C

MB - 730 Nairn Ave, Winnipeg - 11/9/12

I was referred to your shop for assistance in applying adhesive to my back window weather stripping. Your front desk person (Matthew) was courteous and professional. Your shop tech took care of this matter within minutes & had me on my way in no time. You have at least 2 top notch employees. I would not hesitate to return to your shop should I ever have need to.

Dianne D

MB - 84 Scurfield Blvd, Winnipeg - 11/9/12

I went to the Boyd Autobody location on Scurfield to get an estimate to have my Outlander repaired. I had been involved in a 5 car collision, where I slightly hit the vehicle in front of me. I thought that I have just bent my license plate and didn't realize until later that my hood had popped up near the latch. The customer service that I received upon arrival, from both Kathryn at reception and Jeff the estimator, was excellent. My vehicle was looked at almost immediately, I was offered a drink, there was a comfortable place to wait and I had an apology because I had to wait so long - 10 minutes! Jeff checked out my vehicle and showed my where the problems were in both the front grill and latch. He informed me that he didn't think that I needed to get any repair work done at this time. While he was doing the estimate he fixed the ... problem with the latch. While it is not in exactly the same shape as it was before the collision I don't think anyone will notice the difference. So, all this in ten minutes time and at NO CHARGE! I would not have known differently if they had chosen to do a repair for me that I didn't really need. Thanks Jeff and Boyd Autobody for giving me an excellent lesson in great customer service. I will be recommending your location and I will definitely go back again should I require your services. Heather G. read more

Heather G

BC - 12211 Bridgeport Rd, Richmond - 11/9/12

The quality of customer care and service from the people at Boyd Autobody & Glass was exceptional on every level. They went the extra mile in every aspect of their service and in performing the tasks at hand. They very capably did everything that they said they would and did it with a willingness and eagerness that is rare indeed. The operations manager, Rishi Bakshi, was incredibly helpful and also gave me future advice about proper care of my car. The entire staff was very kind and helpful.. I also remember the names of Matt and Samantha, who were a pleasure and shows the impression that they have left on me. They returned my car to me on time, entirely washed and polished and I have never been as satisfied from such service as yet. I have already referred 2 of my friends to Boyd Auotobody & Glass and will gladly do so again.

Maria B

BC - 12211 Bridgeport Rd, Richmond - 11/8/12

I would like to thank the Bridgeport Boyd Group for providing me with excellent customer service while my car was at their facility after a collision. Rishi Bakshi kept me well informed of the work that was being done to my vehichle and also provided me with continuous updated on the timelines. He also delivered my vehichle when it was ready to my home personally and went over all the work that was done to my car in detail so I fully understood all the items on the documentation that was provided. I will most definitely recommend Bridgeport Boyd to all my family and friends. Thank you Rishi Bakshi and the Boyd Group for doing a wonderful job on my car and the excellent customer service!!

Fariya Y

BC - 1111 - 73rd Ave, Vancouver - 11/8/12

Collision repair and windshield replacement on corporate truck: The repairs were completed on time (quicker than expected); staff was friendly and professional; and communication was excellent. Our corporate trucks see almost constant use and are difficult to replace with a rental. Having a quick turn-around with updates on the progress made my life a lot easier. Thanks to the Boyd staff for turning an unpleasant event into a satisfying experience.

Eric P

MB - 84 Scurfield Blvd, Winnipeg - 11/8/12

I came into the shop with a minor emergency, and Jeff and his staff where fantastic! Right from our interaction with Kathryn at the front desk to the delivery of the vehicle every was extremely friendly and accommodating. 10 plus points in the customer service department. Thanks again!

Gerry M

MB - 120 King Edward St E, Winnipeg - 11/8/12

Dear Anier, Just a note to say a sincere thank you for your professionism during out 98 Deville Saga. We finally got some professionalism from MPI and the matter ended favorably. Thank you again!

Bill & Shannon M